Shipping Policy

Effective date: September 17, 2025

Thanks for shopping at XanaTrend (“we,” “us,” “our”). This Shipping Policy explains how we process, ship, and deliver orders placed on www.xanatrend.com.

If you have questions, contact us at [email protected].

1) Order Processing Times

  • Processing time: 1–3 business days (Mon–Fri, excluding holidays) after your order is placed and payment is verified.

  • Orders placed after [cut-off time, e.g., 2:00 PM local] are processed the next business day.

  • Pre-order or back-order items will show an estimated ship date on the product page or at checkout.

During peak periods or promotions, processing may take slightly longer. We’ll email you if we expect a significant delay.

2) Shipping Methods & Estimated Delivery

We partner with trusted carriers (e.g., UPS, USPS, FedEx, DHL) to offer the options below. Delivery estimates begin after your order has shipped.

MethodEstimated Transit Time*Tracking
Standard5–10 business days (US) / 7–15 business days (international)Yes
Expedited2–5 business days (where available)Yes
Express1–3 business days (where available)Yes

*Times are estimates only and may vary by destination, carrier, weather, customs, or unforeseen events.

3) Shipping Rates & Free Shipping

  • Rates are calculated at checkout based on destination, weight/volume, and method.

  • We may offer free standard shipping on some orders  to eligible destinations. Promotions are subject to change.

4) Shipping Destinations

  • United States: All 50 states; delivery to P.O. Boxes/APO/FPO may require USPS and longer transit times.

  • International: We ship to many countries. If your country isn’t available at checkout, please email [email protected].

Some products or brands may have regional restrictions.

5) Tracking & Delivery

  • When your order ships, we’ll email a shipment confirmation with a tracking number.

  • Tracking may need 24–48 hours to update after the label is created.

  • If tracking shows delivered but you didn’t receive the package, please:

    1. Check with household members, neighbors, or your building/office manager.

    2. Look around delivery areas (porch, side door, mailroom).

    3. Contact the carrier.

    4. If still unresolved after 48 hours, email us at [email protected] and include your order number.

6) Customs, Duties & Taxes (International)

  • International orders may be subject to customs duties, VAT/GST, import taxes, and brokerage fees imposed by the destination country.

  • These charges are not included in our prices or shipping fees and are the buyer’s responsibility.

  • Customs clearance can delay delivery beyond our estimates.

7) Address Changes

  • We ship to the address provided at checkout.

  • If you made a mistake, email [email protected] immediately with your order number and the correct address.

  • Once an order has shipped, we may be unable to change the address. Any re-ship or intercept fees are the customer’s responsibility.

8) Undeliverable, Refused, or Unclaimed Packages

  • Packages returned to us as undeliverable/refused/unclaimed will be processed as a return in accordance with our Return Policy (shipping fees are non-refundable).

  • We can re-ship upon request; additional shipping charges will apply.

9) Lost, Stolen, or Damaged Shipments

  • If your order arrives damaged, contact us within 7 days of delivery with photos of the packaging and product.

  • For packages lost in transit, we will open an investigation with the carrier. Please allow 7–10 business days for resolution.

  • Risk of loss passes to you when the package is delivered to the carrier; however, we’ll work with you and the carrier to find a fair solution.

10) Split Shipments

To speed delivery, items in the same order may ship from different warehouses. You’ll receive separate tracking numbers at no extra cost.

11) Shipping Restrictions

  • Hazardous materials or oversized items may have special shipping rules and limited destinations.

  • Some carriers cannot deliver to P.O. Boxes or APO/FPO for certain items.

12) Holiday & Weather Delays

Carriers may experience delays during holidays, peak seasons, or due to weather/natural events. These delays are outside our control.

13) Order Verification & Security

For your protection, we may request additional information to verify orders (billing/shipping confirmation, ID check for high-value orders). Orders that cannot be verified may be canceled and refunded.

14) Contact Us

Questions about shipping? We’re here to help.

Email: [email protected]

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