Returns & Refunds Policy

Effective date: September 17, 2025

We want you to love your purchase. Questions? [email protected]

1. Return Window

Request a return within 30 days of delivery. Items must arrive back within 14 days after approval.

2. Eligibility & Condition

Items must be new, unused, unwashed, with all original tags and packaging. We reserve the right to deny a return if items are not in sellable condition.

3. Non-Returnable Items

Final sale unless defective on arrival: opened consumables (including supplements), beauty and personal care items, perishables, customized items, digital goods, gift cards, and clearance items marked Final Sale.

4. Damaged, Defective, or Wrong Item

Contact us within 7 days of delivery with your order number and photos. We will replace or refund based on your preference.

5. How to Start a Return

1. Email [email protected] with your order number and reason.
2. We reply with approval instructions and a Return Merchandise Authorization (RMA).
3. Pack the item securely and ship it back. Keep the tracking number.

Returns without an RMA may be refused.

6. Return Shipping Costs

We cover return shipping if the return is due to our error. For all other returns, return shipping is deducted from the refund or paid by you. Original shipping fees are non-refundable unless required by law.

7. Exchanges

Fastest method: return the item for a refund and place a new order. In select cases we can process a direct exchange.

8. Refunds – Method & Timing

Once received and inspected, we issue a refund to the original payment method. Allow 5–10 business days for processing plus your bank posting time.

9. International Returns

Return shipping and customs fees are your responsibility unless the product is defective or incorrect.

10. Consumer Rights

Nothing in this policy limits your statutory rights under applicable consumer protection laws.