Returns & Refunds Policy

Return Window

• Request a return within 30 days of the delivery date
• Items must arrive back to us within 14 days after your return is approved
• Holiday/peak periods may include extended windows announced on the Site

Eligibility & Condition

To be eligible, items must be new, unused, and unwashed, with all original tags, accessories, manuals, and packaging, and in the same condition you received them. We reserve the right to deny a return or apply a partial refund if items are not returned in sellable condition.

Non-Returnable Items

Damaged, Defective, or Wrong Item

Contact [email protected] within 7 days of delivery with your order number and clear photos or videos of the issue. We will replace or refund according to your preference and product availability.

How to Start a Return

Returns without an RMA may be refused.

Return Shipping Costs

If the return is due to our error (damaged, defective, or incorrect item), we cover return shipping. For all other returns (change of mind, wrong size), return shipping is deducted from the refund or paid by you, depending on your region. Original shipping fees are non-refundable unless required by law.

Exchanges

Fastest method: return the item for a refund and place a new order for the correct size or color. In select cases and locations, we can process a direct exchange — ask in your return request.

Refunds – Method & Timing

Once your return is received and inspected, we'll issue a refund to the original payment method. Please allow 5–10 business days for us to process after delivery to our returns center, plus your bank's posting time. Gift card or store credit payments are refunded as store credit.

International Returns

International customers may return eligible items; return shipping and customs fees are your responsibility unless the product is defective or incorrect. Mark the parcel “Returned Goods” to avoid additional import duties.

Undeliverable/Refused Packages

Packages returned as undeliverable or refused are processed as standard returns. Original shipping costs and any carrier return fees will be deducted from the refund.

Bundles, Sets & Gifts

Items sold as bundles or sets must be returned complete. Items marked “Gift with Purchase” must also be returned, or their value will be deducted. Gift refunds are issued to the original purchaser unless otherwise agreed.

Warranty Claims

Some products are covered by a manufacturer's warranty. If your item fails after the return window, contact us and we'll help you connect with the manufacturer where applicable.

Abuse & Fair Use

We monitor excessive returns and reserve the right to refuse service, close accounts, or limit returns where we suspect misuse.

Your Consumer Rights

Nothing in this policy limits rights available to you under applicable consumer protection laws in your region.