Shipping Policy
📅 Effective date: September 17, 2025Quick Navigation
Order Processing Times
- Processing time: 1–3 business days (Mon–Fri, excluding holidays) after payment is verified
- Orders placed after 2:00 PM EST are processed the next business day
- Pre-order or back-order items show an estimated ship date on the product page or at checkout
- During peak periods, processing may take slightly longer; we'll email you if we expect a significant delay
Shipping Methods & Estimated Delivery
We partner with trusted carriers (UPS, USPS, FedEx, DHL). Delivery estimates begin after your order has shipped.
| Method | Estimated Transit Time* | Tracking |
|---|---|---|
| Standard | 5–10 business days (US) / 7–15 days (international) | Yes |
| Expedited | 2–5 business days (where available) | Yes |
| Express | 1–3 business days (where available) | Yes |
*Estimates only; may vary by destination, carrier, weather, or customs.
Shipping Rates & Free Shipping
Rates are calculated at checkout based on destination, weight/volume, and method. We may offer free standard shipping on eligible orders; promotions are subject to change.
Shipping Destinations
United States: all 50 states; P.O. Box/APO/FPO delivery may require USPS and longer transit times.
International: we ship to many countries. If yours isn't available at checkout, email [email protected]. Some products may have regional restrictions.
Tracking & Delivery
You'll receive a shipment confirmation email with tracking once your order ships (may take 24–48 hours to update). If tracking shows delivered but you haven't received the package: check with household members or neighbors, look around delivery areas, and contact the carrier. If unresolved after 48 hours, email us with your order number.
Customs, Duties & Taxes (International)
Address Changes
We ship to the address provided at checkout. If you made a mistake, email us immediately with your order number and correct address. Once shipped, we may be unable to change the address; re-ship or intercept fees are the customer's responsibility.
Undeliverable, Refused, or Unclaimed Packages
Packages returned as undeliverable, refused, or unclaimed are processed as a return per our Return Policy (shipping fees non-refundable). We can re-ship upon request; additional shipping charges apply.
Lost, Stolen, or Damaged Shipments
If your order arrives damaged, contact us within 7 days of delivery with photos of the packaging and product. For packages lost in transit, we open a carrier investigation; please allow 7–10 business days for resolution.
Split Shipments
To speed delivery, items in the same order may ship from different warehouses. You'll receive separate tracking numbers at no extra cost.
Shipping Restrictions
Hazardous materials or oversized items may have special shipping rules and limited destinations. Some carriers cannot deliver to P.O. Boxes or APO/FPO for certain items.
Holiday & Weather Delays
Carriers may experience delays during holidays, peak seasons, or due to weather. These delays are outside our control.
Order Verification & Security
For your protection, we may request additional information to verify orders. Orders that cannot be verified may be canceled and refunded.
Contact Us
Questions about shipping? We're here to help.